QS Project Services
Copyright Three Keys Software Pty Ltd (c) 2015-2020
ABN: 64 008 663 429
Internet Merchant Policies a nd Procedures Three Keys Software Pty Ltd trading as - QS Project Services Policy Introduction QS Project Services regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all QS Project Services users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Trevor Moseley, on 02 6556 7492 Collection of Information In order to use the QS Project Services website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by QS Project Services is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Use of Collection Information A ny details collected from QS Project Services customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Storage of Collected Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at sales@3keys.com.au. Access to Collected Information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@3keys.com.au. Orders If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications QS Project Services uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@3keys.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties QS Project Services may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. QS Project Services does not share any information with third parties for any unknown or unrelated uses . Legal We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. Links Links on the QS Project Services site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.3keys.com.au. Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. QS Project Service uses Ecwid stores which always run via HTTPS Ecwid is always launched using an HTTPS connection. You can always verify this by inspecting your store’s network sessions. To confirm checkout is secure, Ecwid displays a padlock image on the checkout page: The Padlock icon shows that the connection is secure The customer’s payment information is processed by the payment processor using a secure protocol. Payments completed without leaving the store page. Some payment processors (Stripe, Square, etc.) are integrated with Ecwid quite differently. With these payment processors, customers are not redirected. Instead, they see a payment form right on the store’s checkout page. In this case Ecwid works within a customer’s browser. This way, when a customer enters their credit card information, the data is not transferred to the server where your website or store is located. Ecwid connects directly to the payment gateway via a highly secure channel and sends a request with the order information. This information is not transferred to Ecwid servers, does not pass through, and is not stored by us. The payment gateway performs all operations with this data and returns a callback confirming payment to Ecwid. This solution was verified and approved by Qualified Security Assessor (QSA). Ecwid is PCI DSS certified PCI DSS stands for Payment Card Industry Data Security Standard, and Ecwid is a PCI DSS validated Level 1 Service Provider. This is the highest international standard for secure data exchanges for online stores and payment systems. Ecwid uses secure hosting All data in your Ecwid store products, customers, general information is stored with Ecwid. We regularly scan Ecwid for breeches and protect this information with software updates and backups of your stores’ information. We store our data on Amazon Web Services — the most reliable and secure hosting solution. QS Project Services uses the ECWID Payment Gateway for its online credit card transactions. ECWID processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the ECWID gateway are secured payments. o Payments are fully automated with an immediate response. o Your complete credit card number cannot be viewed by QS Project Services or any outside party. o All transactions are performed under 128 Bit SSL Certificate. Delivery Policy Buildsoft, Mudshark and QS Project Services Software After ordering online, you will receive an email confirmation from ECWID containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within three working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at sales@3keys.com.au. Digital Delivery at our discretion may be provided electronically. After ordering online, you will receive an email confirmation from ECWID containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one working day of receiving ‘from you’ the generated security number after installing the software. If you wish to query a delivery please contact us at sales@3keys.com.au. Refund & Returns Policy I f for any reason you are not completely satisfied with your purchase we will give you a 30 Day money-back guarantee from the time you receive the goods, providing that:- Products are returned in their original condition. Confirmation that they have been uninstalled from all your computers and all postage and insurance costs have been paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged of the goods during transit. Therefore we would advise you take out shipment registration of insurance with your postal carrier. QS Project Services will not be responsible for parcels lost or damaged in transit if you choose not to insure. Please email us at sales@3keys.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn   or   used,   damaged   after   delivery,   or   if   any   attempt   has   been   made   to   alter   the   product   or   if   they   have   been   dropped   or broken. Notwithstanding the above, any attempt to take copies of the software prior to return, with the intent of subsequent use, will be considered a breach of the ‘Software Licensing Agreement’ and will be dealt with under breach of copyright and damages will be pursued to the full extent of the Law
Ecwid doesn’t collect credit card information Ecwid does not actually handle your customers’ credit card information. In fact, we don’t collect, store, or process such data in any way. Rather, Ecwid supports a number of popular payment gateways that processes your customers payment information. These payment processors can be divided into two groups based on the way they interact with Ecwid. Payments on the payment processor’s secure page When a customer places an order, Ecwid sends the order information to the payment processor and securely redirects the customer to the payment gateway’s web page where they enter their credit card information. When payment is complete, the payment processor sends a reply (callback) confirming payment to Ecwid.